Home Delivery, Click and Collect Terms & Conditions

TERMS & CONDITIONS – HOME DELIVERIES, CLICK & COLLECT.

Home Delivery available for Melbourne Metro & Surrounds Monday, Wednesday & Friday

Orders can be placed via the online portal at any time. Please allow up to 3 business days for all home deliveries.

Click and collect customers will receive notification when their order is ready to be picked up

Minimum order requirement for home delivery $250.00, (For the safety of Cadell employees and property, deliveries will only be made to townships)

Orders that don’t meet the minimum order requirement for delivery will be available for pick from the Cadell Food Service shop, located 43 McKellar Way Epping between 9:00am and 3:00pm Monday to Friday.

Drivers will carry no cash and payment must be made in full before the goods are delivered.

Should your card decline a team member will be in contact to discuss the payment before delivery.

Minimum order requirement for Click & Collect is $100.00.

Request for a credit or refund for damaged or spoiled goods must be made on the day of delivery by taking a photo and emailing melbourne@cadell.net.au with your name, delivery address, phone number, invoice number and what the request is. We will review each request on its own merits and approve/deny credits the following day.

Stock will be delivered to the agreed location (front step, porch, veranda etc.) however, the Cadell Food Service staff are not permitted to enter a customer’s residence.

If you are not home at the time of delivery, the products will be placed at your requested location and no credit for theft or spoilage will be accepted.

The delivery driver has been requested to take a photo of each delivery for our records.

Please keep pets away from the delivery location. E.g. if a dog is roaming free on the premises the delivery will not be made and the products retuned to the Cadell Food Service warehouse for you to collect at your own expense.

Due to HACCP requirements we are unable to credit/return frozen goods once the delivery has been made. If we deliver the wrong product we will make arrangements to collect and replace with the correct item at no cost to you.

 

*Please take care when placing your order – we accept no liability for incorrectly placed orders or when the delivery details supplied by you are incorrect. Products cannot be returned for a refund due to change of mind.